Office Hours
- Monday-Thursday, 9 a.m. – 5 p.m.
- Friday, 7:30 a.m. – 3:30 p.m.
Cancellations
If you are unable to keep your scheduled appointment, we ask that you kindly provide us with at least 48 hours‘ notice. This courtesy will make it possible to give your appointment to another patient.
Appointments and Consultations
To schedule an appointment, please call 301.881.7770
Emergencies
After hours, our physicians can be contacted for emergencies through our answering service at 301.917.2929
Patient Encounter and COVID Precaution Protocols
A. Prior To Appointment:
1. All paperwork needs to be completed at least a day before the scheduled appointment including the screening questions.
2. Screening Questions:
- Travel: Have you traveled within the US or internationally within the past 2 months, or had close contact with anyone who has traveled in the past 2 months?
- Close Proximity: Have you had close proximity for more than 5 minutes to a lab-proven COVID-19-positive or Person Under Investigation within the last 14 days?
- Family: Has anyone in your family or close work associates had confirmed, possible or suspected COVID-19 in the last 14 days?
- Occupation: Do you work in a higher-risk occupation, such as health care worker, first responder, front-line service worker, or grocery store/airline/airport/cruise-ship worker?
- Symptoms: Have you had any of the following symptoms in the last 14 days?:
- Fever (100.0°F)
- Dyspnea, cough or other respiratory symptoms
- Shortness of breath
- Muscle aches/pain
- GI symptoms (nausea, vomiting, diarrhea)
- Loss of appetite
- Loss of taste or smell
- Conjunctivitis
- Chills / repeated shaking with chills
- Extreme fatigue
- Blue discoloration/ blisters of toes
- For ages 65 and above: felt confused, dizzy, had falls, mental status changes
Seek immediate medical attention with the following warning signs:
- Trouble breathing
- Persistent pain or pressure in the chest
- New confusion or inability to arouse
- Bluish lips or face
3. If yes to any of the items, the appointment will be cancelled and the nurse and/or physician, and practice administrator will be notified.
4. You will be informed that you will need to wear a mask and gloves at all times when in the office
5. You will also be informed that only you will be allowed in the office for the appointment (except if you are a minor then you can be accompanied by one adult). Anyone accompanying the you will need to remain outside of the office.
6. There will be no waiting room and you will be brought into the office once the room is ready.
B. Upon Arrival at the Office
- Patients will digitally inform staff that they have arrived in the parking lot.
- Staff will digitally inform patient when their room is ready.
- Surgical mask will be worn at all times by staff member greeting the patient.
- Avoid/minimize touching of the patient.
- Patients cannot bring in food, drinks, water bottles or bags.
- Patients temperature will be taken and recorded and if above 99.5, clinical staff will be alerted.
- If patient not wearing a mask, they will be provided with one.
- If patient wearing gloves they will still use hand sanitizer.
- If patient not wearing gloves, they will have to use hand sanitizer.
- Patients will be reminded about social distancing at all times.
- Patients will be asked to avoid touching common surfaces.
- If a Patients needs a pen, they will be given one and asked to keep it.
- Patients will be escorted to appropriate room while maintaining appropriate social distancing.
C. Facial Exam, Facial Procedure and Neurotoxin/Filler Injectable Precautionary Steps
1. Patient to rinse mouth with Colgate Peroxyl mouthwash.
2. For facial injections, nasal exams only: Phase One (hypochlorous acid) nasal swabbing.
3. Eye protection will be worn by all staff in the room.
4. For procedures that may lead to aerosolization of viral particles: N95 masks, eye protection, and gloves will be used.
D. Patient Discharge
1. Patient can make follow-up appointment digitally before leaving exam room.
2. Payment can be made with credit card never leaving patient’s hand.
3. Minimized touching of the patient as much as possible/practical.
4. Patients who see coordinators will have to maintain social distancing.
5. Paperwork will be kept digital as much as possible.
PROTOCOLS FOR PATIENTS AND STAFF WITH COVID-19 SYMPTOMS OR TEST COVID-19 POSITIVE
For patients/staff that are known COVID-19 positive, or to rule out COVID-19 positive, per current CDC guidelines (future CDC guidelines or state/regional/county/local regulations or laws supersede the recommendations below):
1. If they have symptoms, they should reschedule/be off until they are at least three days since resolution of fever without fever-reducing medications and three days since improvement of any respiratory symptoms (cough, shortness of breath, etc.) and either
- Test negative from at least two consecutive NP swab specimens collected >24 hours apart
- At least 7 days have passed since symptoms first appeared
2. If they are asymptomatic and tested COVID-19 positive, they should reschedule/be off until they are at least 10 days since their first positive COVID-19 test assuming they do not subsequently develop symptoms.
3. When staff returns to work, they will:
- Wear a facemask for source control at all times until all symptoms are completely resolved or until 14 days after illness onset, whichever is longer.
- Be restricted from contact with severely immunocompromised patients (cancer, etc.) until 14 days after illness onset.
Take your first step on a journey to a new you.
